THE CHALLENGE
Nemours’ affiliated hospitals needed a fast, reliable way to connect critical care specialists with pediatric patients to evaluate, diagnose, and streamline care while also cutting costs.THE SOLUTION
Nemours worked with Vidyo to deliver immediate, high-quality video access to centralized experts for critical pediatric care consultations. Their collaborative CareConnect solution provides specialized care to affiliated hospitals, remote clinics, primary care offices, and patient homes.Results
locations with Vidyo-powered iPad carts
Vidyo consults
%
increase in direct transports to the ICU
“It was an easy decision. Vidyo was on top of the list.”

“Reaching kids and families where they would otherwise not have access to specialty pediatric medicine is very important to us,” said Barnello. “Now we’re able to remotely deliver critical care directly to the patient within their medical home and help our partners make quick, life-changing medical decisions. This has worked for very sick and critically injured kids, and it has rewarded us in a way that’s hard to explain. Our families are forever thankful.”
After seeing impressive results, Nemours expanded their efforts to help patients through telehealth. They worked to develop a specialty care program that allows pediatric specialists access to remote clinics, primary care offices, partner intensive care units, and pediatric patient floors. Additionally, Nemours launched the first-of-its-kind 24/7 direct-to-consumer platform in six states with Vidyo partner American Well.
“Thanks to CareConnect we now do critical care on emergency consoles, behavioral healthcare, and much more,” said Barnello. “We have empowered our physicians, physician assistants, nurses, and dieticians, all on the same platform. Today, they come up with fantastic ideas all the time that help us make a difference in caring for kids.”
Following Hurricanes Harvey and Irma, which hit Texas and Florida, Nemours offered CareConnect at no charge to families impacted by the storms. Helping during disaster relief is yet another opportunity for Nemours to bring its pediatric expertise closer to families. For Barnello and Nemours, improved outcomes are the bottom line and the only way forward. “We can’t wait to grow the ways we’re able to leverage technology to make a difference in our patients’ and families’ lives,” Barnello concluded.
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