How Telehealth Software Can Increase User Satisfaction and Provider Operations  

Nurse saying hi to patient on computer

Telehealth software allows you to care for your patients through live video conferencing consultations. Like in your hospitals, medical care facilities, online portals, clinics, behavioral care facilities, and more, you can arrange appointments with individuals or groups, perform examinations, recommend treatments, and offer follow-up care through a secure, HIPPA compliant, high-quality video and audio connection.

With Telehealth software, consult and treat anyone from anywhere—you’re no longer limited by location, time zones, or travel restrictions. Got a high-risk patient who needs to stay home? An elderly client with mobility challenges? Or someone who lives far away in a rural area? You can help all of them through Telehealth software via computers, tablets, or mobile devices.

A healthcare provider on a laptop screen can conduct virtual video consultations with patients.

Patients can book an appointment and they will receive a confirmation email with a link that lets them access the call. That way, when their appointment time arrives, your patient simply needs to follow the link, and they’ll be whisked away to the virtual treatment room where you’ll join them. No login or password is required—just one click and they’re in! Once your client enters the call, you’ll receive a notification that they’ve arrived.

Security and compliance

All video calls are secured with end-to-end encryption and meet the same strict privacy and security standards as other Vidyo Conferencing features. You can rest easy knowing your consultations are kept between just you and your patients. The Vidyo telemedicine platform is one of the rare offerings that is completely HIPAA compliant and offers you the security that you need

Your records are safe, and all our features are designed to meet the data protection regulations of GDPR, PIPEDA, and HIPAA.

What prompts a Healthcare facility to Evaluate Telehealth Software?

Business challenges that lead Healthcare Facilities like hospitals to evaluate telehealth software and video conferencing solutions. The challenges that they experience are low video quality, lack of integration into existing technologies, high price points, waiting room experiences, complicated deployment, and lack of data security.

There is no doubt that telehealth technology has had a positive impact on the healthcare industry. However, due to a rapid increase in demand, many telehealth software providers left key features less sophisticated than necessary to provide an optimal patient-provider experience. Also, due to the infancy of remote observation, there is still a large number of providers that are skeptical to jump on board.

Virtual Observation Use Cases and Results

Telehealth software has multiple use cases in the healthcare industry and is known to make positive impacts on patient satisfaction, staff efficiency, revenue, and early intervention. One specific use case for remote observation is for patients with cardiovascular diseases. Cardiac patients, even if deemed minimal risk, can have sudden episodes with little to no symptoms beforehand. These episodes are serious and require immediate attention. In such cases, patients need more than regular vital assessments. 1

With manual patient monitoring, clinicians are likely to miss significant changes2 in the patient’s condition, including oxygen saturation, pulse rate, respiration rate, total hemoglobin, and other clinical measurements. Over a ten-year case study (Susan McGrath et al)3, out of 111,488 patients receiving remote observation, there were zero deaths or psychological side effects from prescribed opioids.

The top purchasing drivers for buying Vidyo

  • Integration capability – For improved outcomes and enhanced patient experiences, Vidyo’s back-end integrations include numerous solutions working seamlessly together across the enterprise.
  • Secure calls and data – Vidyo solutions align with HIPAA compliancy, PIPEDA, and GDPR. Thanks to this, patients and providers can rest assured that conversations and patient information are safe and secure.
  • Video quality – Requiring no installation, patients and providers can enjoy a 4K/5K video quality experience.

Rates the following Vidyo capabilities compared to the competition:

#1 Security: best in class

#1 Ease of use: best in class

#1 Reliability: best in class

#1 Features: best in class

#1 Integration: best in class

Don’t miss out on the many benefits telehealth can bring to your healthcare organization! Speak to a telehealth expert today and learn why more than 4,000 healthcare providers trust VidyoHealth.

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